FAQ/Knowledge-base

GENERAL
PRODUCTS
SECURITY
ORDERS
YOUR ACCOUNT
DELIVERY
WARRANTY & SERVICE
PAYMENT
REWARD POINTS

GENERAL

How do I get Sales and Product Support?

First go through the FAQ's to see if you find an answer to your question. You will also find valuable information under the Payment Options and the Shipping and Returns section.You may also contact us by any one of the following methods:

Click on Live Help for an interactive chat session

Contact Us

Call us by :

Phone : +91 11 41741338

Fax: +91 11 41656761


Toll Free : 1-800-11-7467 (SHOP) (From MTNL and BSNL)
1-800-102-7467 (SHOP) (From AIRTEL)

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PRODUCTS


What is the best way to find the product I am looking for?
Use the search function in our website to locate your product. Alternatively you can look for the listings in your product category

How do I know if a product is available?
Product availability is updated frequently. However, in case there is a problem we will get in touch with you by email or telephone with an expected availability and delivery time for your order.

What is your pricing policy?
Our prices are among the lowest available on the web. We would be interested in getting feedback from you on this subject.

I wish to write a review on a Product. How do I do so?
Login to the gadgets.in and then go to the appropriate product page.
Go to the bottom of the page and enter your review.

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SECURITY

Is it safe to transact through Credit Card at gadgets.in?

gadgets.in uses the latest encryption technology to protect your credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions). Shopping online with a credit card at gadgets.in is safer than using a credit card at an off line establishment because we do not retain your credit card information. You can be assured that gadgets.in offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the credit card transaction directly without any information passing through us.

Does gadgets.in have a Secure Server Certificate?
gadgets.in website is Verisign certified and secure for shopping transactions. You can click here to Verify our Verisign registration.


Has gadgets.in got an independent security audit done?
Yes, Net4Secure has done a security audit on our site and they have found it to be secure. And have provided us with have a Secure Seal.

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ORDERS


How do I place an Order?

1. Select the product that you would like to buy.
2. Click on the Add to Cart image
3. If you need to add more products then click on "Continue Shopping"
4. After you are done with adding products, click on "Proceed to Check Out"
5. If you are a returning customer login with e-mail id and password.
6. If you are a new customer,  select the register / guest option and click "Continue"

7. Enter the information requested and click "Continue"

8. Select the shipping method and click on "Continue"
9. Select your payment method and click on "Continue"
9. If you picked the Credit Card / Netbanking option it will take you to the Payment gateway website to complete your
order.
10. If you had picked one of the other payment methods, then the process is complete, now just make your
payment by the method selected.

You can place your order online on our website

Or you may call us:

Phone : +91 11 41741338

Fax: +91 11 41656761

Toll Free : 1-800-11-7467 (SHOP) (From MTNL and BSNL)
1-800-102-7467 (SHOP) (From AIRTEL)

How do I cancel an order?
Kindly send us an e-mail with the order number. We will go ahead and cancel the same if it has not shipped yet.

How can I follow up on the order?
After the order is placed, we confirm it by email. You can find out the status order by clicking on the link given in your email.

How do I obtain a copy of my invoice?
The invoice is sent along with your order. A copy of the same can be e-mailed to you if desired.

What should I do if I get something else instead of my Order?
Kindly get in touch with us and we will do the needful.

Can I place an Order on the Phone using my Credit Card?
Yes you may place an order on the phone during office hours and charge the same securely using your Visa or Master Card. This will be done through a secure mobile gateway. To pay for an order you will need to send an SMS - PAY GADGETS XXXX CC to 5667766 where XXXX is the amount being paid. You will then receive an IVR call during which you will be asked to enter your credit card details. The information would then be validated and a confirmation SMS will be sent to you.


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YOUR ACCOUNT

How do I change my password?

Log in to gadgets.in using your e-mail id and password. Next click on My Account option on the top black bar. From here you can change your password.

How do I change my personal information?
Log in to gadgets.in using your username and password. Next click on My Account option on the top black bar. From here you can change your password.

I have lost my password, how do I retrieve it?
Click on the Lost Password icon next to the Login Form and your password will be e-mailed to you.

What do I do if I have forgotten the User Id?
In most cases your user id is the same as your e-mail id. If that is not the case then get in touch with us and we shall help locate it.


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DELIVERY

What Cities do you deliver to?
We use a variety of logistic companies that deliver to virtually most parts of the country. Occasionally we will find a city that is not served by the logistic companies. In such situations we can usually send your package by Indian Postal Service.

How long will it take for me to get delivery?
Most orders are dispatched within 24 hours. Delivery time will vary based on your location. Most packages get delivered within 2-4 days.

How do I track the exact delivery status?
Once your order is shipped, you will get a mail informing you of the courier company bringing your package and the AWB no. The package can be tracked on the courier company's web site.

During what hours of the day can I expect delivery?
Deliveries are made during office hours 9am to 6pm.

Will I be informed of the exact time of delivery?
The couriers deliver during office hours and for more specific details you can contact the courier company directly.

What happens if I am not at my delivery address at the time of delivery?
The courier will leave you a delivery card for you to contact them in order to re-arrange delivery.

Do I have to sign for the parcel personally, or can someone else sign for it?
People in your household can sign for the parcel but they will be asked for some proof of identification.

What is Octroi and who pays for it?
Octroi is a tax collected by the Government for goods entering in the metros city limits. An Octroi charge has to be borne by the buyer. Such a charge will be collected on delivery by the courier person. Please note not all cities have such a charge.

What is the Shipping Charge?
Most of products have Free Shipping.  Free shipping is not applicable for deliveries outside of India.
The shipping charge of a product if any is displayed during the check out process.  If you pick the express delivery option while placing yor order you will be charged Rs 150 for the same.

Do you deliver worldwide?
Yes we do deliver most items world wide. Items not shipped outside of India include the following: Cell Phones, Notebooks, PDA, and some other high value items. Additional shipping charges do apply for deliveries outside of India.

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WARRANTY AND SERVICE


What if an item received is defective?
Kindly give us a call and speak to our customer care representative and obtain an RMA number.
Return the defective item to us within 2 days of receipt and we will gladly replace it.
Please put the RMA number on your package.
Only packages having an RMA number are accepted.

Can I return the product if I am not happy with it?
Products once sold cannot be returned.
However, if a product is found defective it will be replaced.

 

What kind of warranty do you offer?
All products are covered by the manufacturer's 12-month warranty unless otherwise stated.

Where can I take my product to get warranty repairs or service done?
Most of our products are covered by the manufacturers warranty and can be serviced at their respective manufacturer's service center. Details on the manufacturer's service center can be found here.

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PAYMENT

What payment options do you offer?

All payment options offered are listed at the following link.

I have placed an order. How do I change the payment method?
Kindly send us an e-mail and we will do the needful

Do you offer COD ?
Cash on Delivery payment option is offered in several products for a nominal charge of Rs 100.
This payment option is offered on the following product categories. 

Products that have a COD payment option are identified as such in their Product description page.

If I order an item COD can I open the package before accepting the package and making the payment.
No. The courier person will hand you the package only after receiving the payment.

I am facing a problem with your payment gateway, what do I do?

Kindly try again later or choose a different payment option.

Can I pay using Net Banking from any bank?
We provide a Net Banking gateway for the following Banks:

ICICI Bank
HDFC Bank
Yes Bank
Axis Bank
Citibank
IDBI Bank
Centurion Bank of Punjab
Bank of India

Further you can do a direct transfer into our account from ANY BANK that offers on-line banking facility for Funds Transfer

You may transfer funds into either our account at ICICI Bank or at HDFC Bank. Details of our Bank Accounts are listed below:

Our Account Information at ICICI Bank -

Account Name - DSF Technology Consultants Pvt. Ltd.
Branch - Connaught Place
City - New Delhi
Account No - 000705016496
MICR Code (If Required) - 110229002
RTGS/NEFT/IFSC Code - ICIC0000007

 

Our Account Information at HDFC Bank -
Account Name - DSF Technology Consultants Pvt. Ltd.
Branch - Anand Lok
Account No - 04822000000156
MICR Code (If Required) - 110240074
RTGS/NEFT/IFSC Code - HDFC0000482 

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How do I get a refund on an order that got cancelled?
If you paid by credit card we will put a credit back on to your account.
If you paid by cheque / COD or Net Banking we will issue you a cheque.

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How do I redeem a gadgets.in Gift Coupon?
During the check out process you will be asked to enter the coupon code. After you do that the total amount due will reduce by the coupon amount.

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I have already sent the Payment for my Order? Have you received it?
As soon as we receive your payment, a mail will be sent to you acknowledging receipt of your payment.

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I tried to pay for the same order twice. Will I get charged twice?
No you will only get charged once. If by any chance it did get charged twice, it will be refunded.


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REWARD POINTS

How many points do I earn on my purchases made at Gadgets.in?
You will earn 2 points for every 1 Rs spent.

How do I use the points earned?
The points earned can be used towards your next purchase at gadgets.in

When do the points earned become available to me?
Points earned by making a purchase become available after your purchase transaction has been shipped to you.
Points earned by writing a review become available after your review has been approved.
Points earned by referring a friend become available after the referred person completed his first purchase at gadgets.in.

How would you know that I have referred a friend and how do I get credit for it?
If you referred a friend by filling out his name and email id in your Account Dashboard, we would track any purchases made by that e-mail id and once the first purchase is made we would credit your account with reward points.

If you referred a person by posting your permanent link on a social media site, we would be able to track any clicks to that link and if a purchase is completed by the person who clicks on your posted permanent link we will credit your account with reward points.

What is the validity of the points earned?
All points earned are valid for 365 days.

How much is each point worth when used at your site?
Each point is worth Rs 0.005

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